Returns & Refunds
Hassle-free returns within 30 days. Your satisfaction is our priority.
30-Day Return Policy
Return any eligible item within 30 days of delivery — no questions asked.
Return Window
Returns must be initiated within 30 days of your delivery date.
How to Return an Item
Simple 5-step return process
Initiate Your Return
Go to My Orders, select the order, and click "Return Item". Fill in the reason for return.
Get Your Return Label
A prepaid return shipping label will be emailed to you within 24 hours.
Pack & Ship
Securely pack the item in its original packaging and drop it off at any carrier location.
Item Inspection
Once received, our team inspects the item within 2 business days.
Refund Issued
Refund is processed and returned to your original payment method.
Return Eligibility
What can and cannot be returned
Refund Methods & Timeline
How and when you will receive your money back
| Payment Method | Refund Time | Note |
|---|---|---|
| Credit / Debit Card | 3 – 5 Business Days | Returned to the original card used at checkout. |
| PayPal | 1 – 3 Business Days | Refunded directly to your PayPal balance. |
| Apple Pay | 3 – 5 Business Days | Returned to the card linked to Apple Pay. |
| FreshCart Store Credit | Instant | Opt for store credit to get your refund immediately. |
Exchanges
Swap for a different item
We don't process direct exchanges. To get a different item, simply return the original and place a new order. This ensures the fastest possible turnaround — your refund won't be delayed waiting for an exchange to process.
Damaged or Wrong Items
We'll make it right immediately
Received a damaged, defective, or wrong item? Contact our support team within 48 hours of delivery. We will send a replacement or issue a full refund immediately — no return required in most cases.
Frequently Asked Questions
Common return questions
Do I need to pay for return shipping?+
Can I return an item without the original packaging?+
What if my refund hasn't arrived after 5 days?+
Can I return a gift?+
Still have questions about your return?
Our support team is happy to help Mon–Fri, 8am–6pm.
Contact Support →