Privacy Policy
We value your privacy and are committed to protecting your personal data.
Last Updated
March 1, 2025
We may update this policy periodically. Check back for the latest version.
Contents
Related Policies
Information We Collect
What data we gather and why
We collect information you provide directly to us, including:
- Name, email address, and password when you create an account.
- Billing and shipping address when placing an order.
- Payment information (we never store full card numbers).
- Profile photo and preferences if you choose to provide them.
- Messages you send us via contact or support forms.
We also automatically collect certain technical data when you use our services, such as IP address, browser type, device identifiers, pages visited, and time spent on the platform. This helps us improve performance and detect fraud.
How We Use Your Information
The purposes behind data processing
We use the information we collect to:
Process Orders
Fulfill, manage, and deliver your purchases.
Account Management
Create and maintain your FreshCart account.
Customer Support
Respond to your questions and resolve issues.
Personalization
Tailor product recommendations to your preferences.
Marketing
Send you promotions and updates (opt-out anytime).
Security & Fraud
Monitor for suspicious activity to protect you.
Data Sharing & Disclosure
Who we share your data with
We do not sell your personal information to third parties. We may share your data only in the following circumstances:
- Service providers (e.g., payment processors, delivery carriers) who assist in operating our platform.
- Legal authorities when required by law or to protect our legal rights.
- Business transfers in the event of a merger, acquisition, or sale of assets.
- With your explicit consent for any other purpose.
All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy laws.
Data Security
How we protect your information
We implement industry-standard security measures to protect your personal data, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers.
- PCI-DSS compliant payment processing — we never store full card numbers.
- Hashed and salted passwords — even we cannot read your password.
- Regular security audits and vulnerability assessments.
- Role-based access controls limiting employee access to your data.
While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
Your Rights & Choices
Control over your personal data
Depending on your location, you may have the following rights:
Access
Request a copy of the data we hold about you.
Rectification
Correct inaccurate or incomplete information.
Erasure
Request deletion of your personal data.
Portability
Receive your data in a machine-readable format.
Opt-Out
Unsubscribe from marketing emails at any time.
Restriction
Limit how we process your data in certain cases.
To exercise any of these rights, contact us at privacy@freshcart.com. We will respond within 30 days.
Data Retention
How long we keep your data
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Account data is kept for the duration of your account plus 2 years after closure.
- Order and transaction records are retained for 7 years for tax and legal compliance.
- Marketing preferences are kept until you opt out or delete your account.
- Support communications are stored for up to 3 years.
Contact Us
Privacy questions and requests
If you have any questions about this Privacy Policy or how we handle your data, please reach out to our Privacy Team:
Questions about your privacy?
Our team is committed to transparency and will respond to any privacy-related request within 30 days.
Contact Support →